Ofcom (the UK's communication regulator) has produced a report that says that customer happiness is more significant with Cell phone consumers that broadband or landline people.
Most people in the UK nowadays use a collection of communication options such as landline phones, cell phones and high-speed internet. Absolutely everyone utilizes these services at various stages based on their need and lifestyle choices.
Ofcom carried out considerable investigation throughout the UK and the result demonstrated that customer satisfaction levels have been tremendously more significant in cell phone users compared to landline and internet users. The study revealed that more than 70% of consumers were pleased with the cellphone services, were as only 60% of those questioned were satisfied with their landline and broadband solutions.
The Ofcom study was done with 3000 users of cellular phone, land line and broadband internet. The survey was conducted in September a year ago and asked the participants to state whether they had had to get in touch with the customer service center of their service provider in the past 3 months. The final results showed that customer happiness was utmost with the cell phone providers Orange, O2 and T-Mobile. The main reason for this was because they network suppliers have increased their range of services presented, to include sim only contracts. Such as sim only deals provide their customers with excellent affordability by not having to fork out for a brand new mobile phone handset.
Ofcom’s Marketing Manager remarked “Ofcom are thrilled to say the final results of this market research and we believe it will benefit company to enhance their amounts of customer service as well as providing customers with useful evidence about which company to settle on for the ideal degrees of support service.”
So precisely what is Ofcom? Ofcom may be the communications regulator. They manage the Radio and TV industries, fixed line telecommunications, mobiles, postal services, as well as the airwaves that wireless products run. On 1 Feb 2011 Ofcom accomplished an interior review and reorganisation. This is made to reduce considerably expenditure in reaction towards the challenge facing the entire public sector.
Most people in the UK nowadays use a collection of communication options such as landline phones, cell phones and high-speed internet. Absolutely everyone utilizes these services at various stages based on their need and lifestyle choices.
Ofcom carried out considerable investigation throughout the UK and the result demonstrated that customer satisfaction levels have been tremendously more significant in cell phone users compared to landline and internet users. The study revealed that more than 70% of consumers were pleased with the cellphone services, were as only 60% of those questioned were satisfied with their landline and broadband solutions.
The Ofcom study was done with 3000 users of cellular phone, land line and broadband internet. The survey was conducted in September a year ago and asked the participants to state whether they had had to get in touch with the customer service center of their service provider in the past 3 months. The final results showed that customer happiness was utmost with the cell phone providers Orange, O2 and T-Mobile. The main reason for this was because they network suppliers have increased their range of services presented, to include sim only contracts. Such as sim only deals provide their customers with excellent affordability by not having to fork out for a brand new mobile phone handset.
Ofcom’s Marketing Manager remarked “Ofcom are thrilled to say the final results of this market research and we believe it will benefit company to enhance their amounts of customer service as well as providing customers with useful evidence about which company to settle on for the ideal degrees of support service.”
So precisely what is Ofcom? Ofcom may be the communications regulator. They manage the Radio and TV industries, fixed line telecommunications, mobiles, postal services, as well as the airwaves that wireless products run. On 1 Feb 2011 Ofcom accomplished an interior review and reorganisation. This is made to reduce considerably expenditure in reaction towards the challenge facing the entire public sector.
RSS Feed